Refund policy

At MAMEY, your satisfaction is important to us.

Returns

We accept returns within 14 days of delivery for unused, unopened products in their original packaging.

Due to hygiene and safety reasons, we cannot accept returns or exchanges on:

• Opened or used products
• Items damaged through misuse
• Gift cards

Damaged or Incorrect Orders

Please inspect your order upon arrival. If your item is damaged, defective, or you received the wrong product, contact us within 48 hours of delivery at mameyorganic@gmail.com with your order number and photos of the item. We’ll make it right as quickly as possible.

Refunds

Once we receive and inspect your returned item, we’ll notify you of the status of your refund. If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or credit card provider.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (such as receiving the wrong or a defective item).

How to Start a Return

To request a return, email us at mameyorganic@gmail.com with your order number and the reason for your return. Returns sent without prior authorization will not be accepted.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Thank you for choosing MAMEY. We appreciate your trust and support.