Shipping policy

Thank you for shopping with MAMEY!

We carefully package every order to ensure your products arrive safely.

Processing Time

Orders are processed within 1–3 business days.
Orders placed on weekends or holidays will be processed on the next business day.

Shipping Times

United States

Standard Shipping: 3–7 business days

International

Delivery times vary by destination and typically take 7–21 business days.
Customers are responsible for any customs duties, taxes, or import fees required by their country.

Order Tracking

Once your order ships, you’ll receive a confirmation email with a tracking number so you can monitor your package.

Shipping Delays

While we do our best to ship on time, delivery may occasionally be delayed due to weather, holidays, carrier issues, or other circumstances beyond our control.

Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order. We are not responsible for packages delivered to an incorrect address provided at checkout.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date. We’ll work with the shipping carrier to help resolve the issue.

If you have any questions about your order or shipping, please contact us through our Contact page or reply to your order confirmation email.

Thank you for choosing MAMEY! We appreciate your support and look forward to helping you on your healthy hair journey.